Training Plan - 1460 Words

Training and Mentoring Needs Due to the reorganization of the sales team and the shifting focus of the sales force, it is important that the team be educated with the tools necessary and prepared to take on this challenge. The new sales team, consisting of members from InterClean as well as members from EnviroTech, is going to need training to learn how to tackle the changes that are occurring. The current sales team is made up of three members from EnviroTech, who have excellent customer service skills with some sales experience. They are used to creating relationships with the customer and for the most part, are knowledgeable in customer service skills. They are also used to working in a diverse team environment. Although these†¦show more content†¦The representatives will be able to shadow the customer service employee, on a schedule that is discussed between them, in order to observe good customer service. By having a mentor, the sales representatives will also have a point person to come to for any questions they may have. Sales performance training will be provided to the sales team through a series of lectures and presentations on sales strategies given by the sales manager on an ongoing monthly basis. Conferences or additional classes may be given to those who may need more help. Teamwork training will be provided to the sales team through tolerance classes, team building exercises and events, and weekly meetings. The tolerance class will be a one time event, where team building exercises and events will continue throughout the year. Weekly meetings will be held to discuss strategy and evaluate teamwork skills. Total sales will be discussed and team goals will be set in this meeting, in order to promote teamwork. Evaluation Methods Sales figures from each representative will be measured and compared to their sales goals on a quarterly basis. This makes sure that the sales representative is working toward their goal and trying to work at a level equal to that of the performance standards. Customer satisfaction surveys will be given to customers with every third order. Some sort of incentive (10% off next order) will be given to the customer to encourage the customer to complete the survey. This willShow MoreRelatedTraining Plan2276 Words   |  10 PagesA Reflection/Training Plan Week 5 One of the best practices for a business is to have a solid need assessment, training method and training evaluation practice in place. In this paper we will go over the following: * Needs assessment * Environmental analysis * Organizational analysis * Demographical analysis * Operational analysis * Individual analysis * Training methods * Types of media * Learning principles * Training for learningRead MoreTraining Plan2693 Words   |  11 PagesTeam E will discuss all the different types of training tools and modules. In this paper team e will discuss the needs assessments, training methods, and training evaluation strategies. Mr. Stonefield will be able to effectively provide training materials and safe work practices for all employees. Environmental Analysis â€Å"Environmental analysis is the evaluation of the possible or probable effects of external forces and conditions on an organization’s survival and growth strategies† (Business DictionaryRead MoreTraining Plan Essay2072 Words   |  9 PagesNeeds Assessment The first phase of developing the training plan is assessing the needs of Mr. Stonefield’s company and determining the goals he wants to achieve through implementation of the plan. This assessment begins with an environmental assessment which will aim to determine what skills and behaviors Mr. Stonefield wants his employees to learn in order to support job performance in his company. This will help ensure that the overall training plan adequately prepares employees in the necessary jobRead MoreEmployee Training And Development Plan753 Words   |  4 Pagesin job related training and development courses in specifically related to their job description. According to Landy and Conte (2013) development is the formal education, job experience, mentoring, relationships, and assessment personality and abilities that help employees prepare for the future. Training is the systematic acquisition of skills, concepts or attitude that results in improved performance in another environment . Annually organizations spend billions on employee training each year, toRead MoreOrientation and Training Plan Essay878 Words   |  4 PagesAccording to Rue and Byars (2010), â€Å"orientation is not a one-time obligation, but an ongoing process† (p. 207). Training of employees can also be defined by this statement. Having an effective orientation and training plan is essential to the success of new employees and the organization as a whole. Ineffective training and orientation creates dissatisfaction with new employees which reduces morale and increases turnover (Giangreco, Sebastiano, Peccei, 2009). The first step to successful entryRead MoreTraining Plan Proposal: First Aid and Cpr Training1447 Words   |  6 Pagesincluding patients and employees. In order to discover the strengths and weaknesses of first aid and CPR training in our office, a needs assessment was conducted during a period of several months prior to the development of this training program. The n eeds assessment revealed that the current staff is unfamiliar with the concepts and skills needed to properly assess and administer first aid. A pre-training assessment administered by the American Red Cross revealed that the potential trainees displayedRead MoreEvaluation Plan For Training And Development Program2794 Words   |  12 PagesTraining and development is a key component to any organization’s current and future success. By fostering a learning oriented organization, you are creating a culture and environment that will deliver high quality service and products, anticipate and prepare for the future needs of the organization, and increase both customer and employee satisfaction. Training and development must be supported by the Human Resource function, and utilized by senior management to drive staffing strategy and decisionsRead MorePlan For Start Jo s Training893 Words   |  4 PagesFitness Client: Jo Rationale: Beginning this new fitness regime, I decided to start Jo’s training off with a highly effective run/walk workout on every other day of the week, with morning yoga to increase flexibility and strength. I believe that by combining a run for a specified amount of time (gradually increasing over the months) with short rests in between, Jo will be able to increase her stamina and work toward her goal of a 10k. In addition, I have incorporated moderate intensity workoutsRead MoreP6 - Discuss Methods of Continuing Professional Development and Training Relevant to the Career Plan.1089 Words   |  5 PagesInduction training is training given to new employees. The purpose of the induction training (which may be a few hours or a few days) is to help a new employee settle down quickly into the job by becoming familiar with the people, the surroundings, the job and the business. It is important to give a new employee a good impression on the first day of work. However, the ind uction programme should not end there. It is also important to have a systematic induction programme, spread out over several daysRead MoreDiversity Training Plan704 Words   |  3 PagesDiversity Training Plan Jennifer Perez HRM/326 May 23, 2016 Diversity Training Plan Many employers are unaware of the benefits of and ways to achieve workplace diversity. This Diversity and inclusion training plan provides this information. This plan is designed to be presented by an individual who is knowledgeable in diversity and business strategies and who is familiar with the company’s